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A
AceHI751
Participant
June 4, 2015
Answered

Adobe Customization Wizard for Mac Error 27

  • June 4, 2015
  • 2 replies
  • 2228 views

Every time I try to run the Customization Wizard on Mac, I receive the following log file in ~/Library/Logs/Adobe/CustWiz.log:

Adobe Customization Wizard For Mac Processing Begins

2015:06:04 05:40:16 Input Path /Volumes/Acrobat 2015/Acrobat 2015/Acrobat 2015 Installer.pkg Selected successfully

2015:06:04 05:40:24 Output /Users/<user>/Desktop/Adobe Testing.pkg Path Selected successfully

2015:06:04 05:40:24 Valid serial number has been entered.

2015:06:04 05:40:24 Valid feature lockdown plist selected

2015:06:04 05:40:24 Launching /Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/Contents/Resources/adobe_prtk with arguments (

    "--tool=VolumeSerialize",

    "--generate",

    "--serial=<ourSNhere>",

    "--leid=V7{}AcrobatESR-12-Mac-GM",

    "--provfilepath=/tmp/AcroPro-2143/",

    "--regsuppress=ss",

    "--eulasuppress"

)

2015:06:04 05:40:25 error code is 27

Adobe Customization Wizard Processing Finished.


I have searched and cannot find what error code 27 indicates.  Does anyone have any suggestions?


This is being done on a Macbook Pro 15" Retina (Mid 2014), 2.8 GHz i7 with 16GB RAM.  I'm running 10.10.3 on the machine.


Thanks for any help!!

This topic has been closed for replies.
Correct answer AceHI751

I actually figured out the issue.  I was running the customization wizard from the DMG somehow instead of from the /Applications directory.  Still not sure how I managed that one - perhaps not enough coffee.  I noticed it in the log after a few more tries and my post:

Launching /Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/...

Hopefully my post can keep someone else from pulling out their hair!

2 replies

A
AceHI751AuthorCorrect answer
Participant
June 8, 2015

I actually figured out the issue.  I was running the customization wizard from the DMG somehow instead of from the /Applications directory.  Still not sure how I managed that one - perhaps not enough coffee.  I noticed it in the log after a few more tries and my post:

Launching /Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/...

Hopefully my post can keep someone else from pulling out their hair!

    S
    Adobe Employee
    Steve Cordero
    Adobe Employee
    June 4, 2015

    It's not the Adobe Customization Wizard but adobe_prtk that is throwing the error.

    If you look here:  https://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html

    The error means:

    27Unable to edit the prov.xml file

    Check that you have access to the sudo command in the Mac OS X Terminal app by typing the word sudo at the terminal prompt and hit the Enter/Return key.

    If you get this return information below then your sudo command is fine.

    usage: sudo -h | -K | -k | -L | -V

    usage: sudo -v [-AknS] [-g groupname|#gid] [-p prompt] [-u user name|#uid]

    usage: sudo -l [-AknS] [-g groupname|#gid] [-p prompt] [-U user name] [-u

                user name|#uid] [-g groupname|#gid] [command]

    usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u user

                name|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>]

    usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u user

                name|#uid] file ...

    If you get the error below as a return then you have a problem with your UNIX commands:

    -bash: sudo: command not found

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