Adobe doesn't support their Client , as long as they get the money they don't care anything else

Forum|Forum|3 months ago
October 28, 2025
1 reply
107 views

They removed our 71 licenses and said there will be a refund within 1-2 weeks and until now, it's been a month and we don't receive any refund, On top of that, they ask us to pay again for those 71 licenses. They know we rely on their products. Instead of finding solution, they just want to get money from us

Teams

A

Anshul_Nautiyal

Community Manager

Hi @digiplus_1981,

Thanks for reaching out, and I’m sorry to hear about the issue you’re experiencing.

As checked, you’ve already contacted our support team regarding this matter. As mentioned by them, a refund has been initiated from our end and should reflect in your account within a few business days. The exact timeframe for the refund to appear depends on your bank and card network, so I recommend checking with your bank for confirmation.

In the meantime, please note that your case remains active. Don’t hesitate to let us know if you have any further questions or need additional assistance.

Regards,
^AN

D

digiplus_1981Author

Participant

Your Customer support team is liar. not one, but many customer service promised to send email for our case , they get our company phone number but noone ever called back to update.
the last email we received they even say that they are sales , they can only support if we purchase new license. I can't belive Abode only care about money

Bani Verma

Community Manager

Hi @digiplus_1981,

Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the inconvenience and frustration this situation has caused you. We understand how important Adobe’s services are to your work, and it’s never our intention to make you feel unsupported.

Could you please confirm if you’ve received the refund yet?

Additionally, could you provide more information about the email that was promised to you—specifically, what it was intended to address? This will help us follow up and ensure everything is resolved appropriately.

Looking forward to your response so we can assist you further.

Thanks,
^BS

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded