Adobe Education is not sending me a verification email

Forum|Forum|3 years ago
April 18, 2023
6 replies
946 views

I've applied for a education license for substance painter through https://substance3d.adobe.com/education/ every time I try to sent a request it says its succesful, yet I get no email about it, I've checked every folder. When I ask for a password reset it sends me the email within seconds, so the adress is right. Any help is appreciated.

Troubleshooting

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Correct answer kglad

update re substance 3d:

there's a server issue since 4/13/23. ie, the problem is on adobe's end, https://substance3d.adobe.com/education/

I

iCharles

Legend

Hi @Rue H ,

Did you try the steps mentioned in the following document?

kglad

Correct answer

Community Expert

update re substance 3d:

there's a server issue since 4/13/23. ie, the problem is on adobe's end, https://substance3d.adobe.com/education/

J

JTheSpyder29556641

Participant

Got the same problem right now...on the substance3d website it says "service outage for the remainder of the week"...but its been there for like a week now. Have you gotten a response yet?

kglad

Community Expert

check your spam folder carefully.

R

Rue HAuthor

Participant

I already have, but it's not showing up there either.

kglad

Community Expert

just after your message i saw another user with exactly the same substance3d issue, so maybe it is an adobe problem.

i don't see any reports of problems, https://status.adobe.com/ but trying again in one or two days might be helpful.

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