Adobe Enterprise Sign In "Access Denied"

Question

My school gives all of its students Adobe Photoshop CC and Illustrator, but when I try to sign into my account, an error pops up reading:

"Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID."

The sign in page recognizes my email, I think, but It always shows this message, with both softwares.

I just want to know if there's a problem with my account or some error that Adobe could fix, or if I just need to ask a person working at my school about my Adobe account, like if I don't have access to Photoshop (which wouldn't make much sense, because one of my friends have been using it).

Thanks 🙂

Nikhil R Gupta · Accepted Answer

Hello,If you are using the Federated ID to login to Adobe applications and getting access denied then there could be some issue with your ID created by your organization.https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error_Access_Denied_logging_inYou may share the SAML logs using Firefox with me via private message and I can have a look.https://helpx.adobe.com/enterprise/kb/perform-a-saml-trace.htmlThanks,Nikhil Gupta

Raymond22206470ewrp · Answer

I am having the same issue. What do i do?

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