Skip to main content
E
emilieg302771
Participant
March 10, 2020
Answered

Adobe Fonts not loading

  • March 10, 2020
  • 2 replies
  • 3719 views

I come to you, for a little concern about adobe Creative Cloud. I can’t get fonts in adobe.
When I click on the FONTS tab in the work desktop cloud it tells me: "Loading Panel fonts" and fails to pass the step, it remains in charge.
In addition, in the FILES tab it says: "Loading files seems to take longer than usual. To solve this problem, restart Creative Cloud by clicking here or restart the computer and try again.". Of course I clicked here and also restarted the computer and trying again it did nothing. I also deleted the files in "C:Users\ Name_user \Appdata\ Localadobe\ OOBE" and then restarted, it did nothing too. So I wonder if this is the version that doesn’t match my PC or maybe another flaw.
I hope that you will be able to answer my problem so that I can take advantage of these tools.
While awaiting your answer, I remain at your disposal for further information and I hope I have been fairly clear and precise.
Thank you in advance.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

It’s a team membership.


Thanks, Tiny1!  I will move this discussion to the Enterprise & Teams forum.  You can also use the process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html to schedule a support session from within the Admin Console.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 10, 2020

Tiny1, sorry you are encountering problems using the fonts panel in the Creative Cloud desktop app.  I do not see a Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum.  

 

Before a solution can be offered, we need to know if you have a Creative Cloud for Individual, Team, or Enterprise membership?  Also, do you own and manage the computer you are using within your organization?

E
emilieg302771Author
Participant
March 10, 2020
Hello,
I’m part of the open design school, which is a remote design school. Yes I manage my PC.
My ID is emilieg302771E.
 
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 10, 2020

Thanks, Tiny1, this helps, but I still need to know the type of Creative Cloud membership you have. If you have a Team or Enterprise membership, then the solutions offered for an individual membership will not help you.

 

Please see https://helpx.adobe.com/manage-account.html, which provides information on how you can review your active and recent memberships.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 10, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices