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FilGovKD
Participating Frequently
July 29, 2021
Question

Adobe for Teams user management

  • July 29, 2021
  • 1 reply
  • 1221 views

How/Where do you manage users in Adobe for Teams? Also, how/where can/do you contact/reach Adobe? Please assist. Thank you.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 29, 2021

Team license links that may help
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442
-Team Installer https://community.adobe.com/t5/Get-Started/HOW-TO-Your-very-own-Adobe-Update-Server-Windows/td-p/5753372
--https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
-block cloud saves https://community.adobe.com/t5/Get-Started/Can-I-block-my-users-from-saving-to-the-cloud-and-only-allow/td-p/8022923

Enterprise Account
Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

F
FilGovKDAuthor
Participating Frequently
July 30, 2021

Thank you for your reply. Unfortunately, none of those links helped. From what we understand, one manages Adobe for Teams users from the Admin Console at adminconsole.adobe.com, but we cannot access it, it says "We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.". We are signed in with our Adobe ID before accessing the link. Our browser did not block ads, scripts, or pop-ups. We allowed cookies in our web browser. Also, none of those contact links go directly to the chat option. The 1st one goes to "Adobe Customer Care", no chat option anywhere. The 2nd one goes to "Reach us by phone". If we click "chat with an agent", it goes to "Adobe Customer Care", no chat option anywhere.

T
Test Screen Name
Legend
July 30, 2021

You need to get your admin console access sorted first before you can do ANYTHING else. Are you the designated administrator for the Teams purchase in your company (designated with Adobe, that is, not a job role)? Was it, perhaps, set up by someone who now left the company?

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