Adobe Genuine

Question

Is there a way to trigger the Adobe Genuine package to update? My desktops are all popping in my vulnerability scanner with a priority 3 vulnerability that's over 30 days old "Adobe has released fix to address this issue in Adobe Genuine Service version 7.3. The customers are advised to refer to APSB21-27 for updates pertaining to this vulnerability."

Why are they not updating themselves, and how can I trigger it to update?

Real bad look here...

SuJoshi · Accepted Answer

The Adobe Genuine Service (AGS) is a service that periodically verifies whether Adobe apps on your machine are genuine and notifies you if they are not.

You can check this document for more details: https://helpx.adobe.com/in/genuine/adobe-genuine-service.html

Jaxon271855287soa · Answer

Same story here - ever find an actual solution other than a reload?  I was just on an hour long chat and support couldn't figure it out - sent me to these glorious community forums to look for scaps of an answer.  My suspicion is that if a user has a standalone (old school licensing) installation of Acrobat and is then switched over to a sucsription-based license using the Creative Cloud app, the AdobeGCClient.exe is abandoned and never updated again.  We've completely uninstalled all Adobe products and that wouldn't get rid of this issue.

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