Adobe ID sign-in's and previously purchased products

Question

I only recently converted my Adobe ID to a Teams ID so I could start adding subscriptions and multiple users. Until now I was purchasing Acrobat outright trying to avoid the subscription framework. I have several serial numbers for both Acrobat 2017 and Acrobat DC. Both of those applications require them to be signed in while using them, at least initially. They are registered with the Adobe ID I recently converted to Teams. I would still like to use those applications for users in my company, as many of them don't require up to date versions of Acrobat, and only just need the full editing capabilities of Acrobat occasionally. My questions is about sign-ins and my Adobe ID. Can the Adobe ID only be signed in twice, or is it each serial numbered product that can be signed in twice? If my Adobe ID can only be signed in twice, how do I go about letting users use the older versions without my ID. Can they use a different Adobe ID?

SuJoshi · Accepted Answer

1) Does that sign-in using my Adobe ID apply to my Adobe ID itself, or to that particular product? Like maybe I had used that software year, or months ago and Adobe still showed it as being signed in somewhere?

> If your Adobe ID is logged in on two machines, then it will prompt you to sign out from the older devices when you will try to log in to the third machine. It can be any creative cloud application.

2) Is there a way to bypass the sign-in for 2017 and DC? Even after installing using the serial number, the application pops up a sign in screen immediately the first time it is opened and will not allow you to continue without signing in.

> I would recommend checking the validity of the serial number you are using to license the Acrobat app. Second, you can use the customization wizard to suppress the login prompt. Here is the help article: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html

If the issue persists, kindly contact the support team so that they can help you with this issue.

SuJoshi · Answer

Hello,If you are using the serial number license then there is no need to sign in to the application as it works as an offline app. However, if you have named user license then one account can be used on two machines to activate the license at a time.  If you have an active/valid serial number then you can license Acrobat 2017 and there is no need to log in but if you have the named user license then you have to use Acrobat DC and sign in to the application for activation.

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