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Angelworks
Angelworks
Inspiring
July 2, 2019
Question

Adobe Licensing Toolkit doesn't seem to deactivate anything

  • July 2, 2019
  • 1 reply
  • 9989 views

Per the documentation: https://helpx.adobe.com/enterprise/using/recover-sdl-licenses.html

 

PS Microsoft.PowerShell.Core\FileSystem::\\psu\sccm\CampusWide-Packages\Adobe Creative Cloud 2019 - All Apps - SDL - 07012019\Files> & .\adobe-licensing-toolkit.exe --deactivate

Adobe Licensing Toolkit (1.1.0.69)

Operation Failed

 

When I do --licenseinformation I do get a list of licenses.

 

This is on Windows 10 Enterprise x64 1803.

1 reply

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
July 5, 2019

Hi,

Make sure you are running with elevated privileges.

If you still have issues have a look at the log - NGLClient_default.log in %temp%

As a test it might be worth trying this locally on the machine.

Angelworks
AngelworksAuthor
Inspiring
July 9, 2019

I was running it as admin the first go - I copied it to c:\ this time I get failed when just doing information:

C:\>adobe-licensing-toolkit.exe --licenseInformation

Adobe Licensing Toolkit (1.1.0.71)

License Details

Operation Failed

The log says:

SessionID=e7d46c96-9c9e-4317-81f0-faf248a2cad7.1562691753584 Timestamp=2019-07-09T10:02:33:585-0700 ThreadID=19512 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Command: adobe-licensing-toolkit.exe --licenseInformation"

SessionID=e7d46c96-9c9e-4317-81f0-faf248a2cad7.1562691753584 Timestamp=2019-07-09T10:02:33:591-0700 ThreadID=19512 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Execute: Invalid/Empty Metadata file ZjY0ZTEzZjMtZjc1MS00OGNjLWE3ZmQtY2RhZTQ4NGM4OTkw"

SessionID=e7d46c96-9c9e-4317-81f0-faf248a2cad7.1562691753584 Timestamp=2019-07-09T10:02:33:651-0700 ThreadID=19512 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Execution() Failed

"

SessionID=e7d46c96-9c9e-4317-81f0-faf248a2cad7.1562691753584 Timestamp=2019-07-09T10:02:33:653-0700 ThreadID=19512 Component=ngl-lib_ADOBE-LICENSING-TOOLKIT Description="Operation Failed(1)

"

Edit: should add the installed products seem to work just fine.

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
July 10, 2019

The error 'Execute: Invalid/Empty Metadata file' seems to indicate that the relevant licensing information is inaccessible or maybe damaged.

We would probably need to do more investigation on the machine itself, the next step would be to open a support case from your Admin Console to have this looked at in more detail.

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