Adobe made 2 accounts with the same email

Forum|Forum|2 years ago
July 8, 2023
2 replies
740 views

I tried signing into my creative cloud using my school email, but adobe made a personal account associated with the email, so now it's linked to two accounts. I now cannot access my school account with the plan and all of my files, since I just get redirected to my empty new personal account. The support couldn't help me at all, and I tried deleting the personal account but it did nothing but lock me out. help....

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Correct answer Abambo

and I tried deleting the personal account but it did nothing but lock me out. help....

By @Theo30952784uqm2

What does that mean?

If your school offers you a Teams or Enterprise account, you effectively have two different instances on the same e-mail. You need to sign out on one, to be able to sign in on the other. Your Adobe ID is in all instances the same.

Abambo

Correct answer

Community Expert

and I tried deleting the personal account but it did nothing but lock me out. help....

By @Theo30952784uqm2

What does that mean?

If your school offers you a Teams or Enterprise account, you effectively have two different instances on the same e-mail. You need to sign out on one, to be able to sign in on the other. Your Adobe ID is in all instances the same.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

sign out of your cc app and then sign back in selecting the desired profile.

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