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Taylor28076018ga5n
Participant
Jan 24, 2023 3:06 AM UTC
Answered

Adobe not giving me a prompt to download adobe cloud

I am trying to download adobe cloud, but when I press continue nothing happens. I'm stuck on this screen. I've pressed continue many times but nothing happens at all. I've tried re-downloading the installer tons of times, checking permisions, etc; but nothing is working. Help!

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    Manan JoshiCorrect answer
    Community Expert
    Jan 24, 2023 3:53 AM UTC

    See the following help article, it might help you

    https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    -Manan

    -Manan
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    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 24, 2023 8:39 PM UTC

    your post was moved indicating you have a teams or enterprise subscription, so if you have a problem after downloading the cc instller from the link i suggested, contact your admin.

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Jan 24, 2023 1:39 PM UTC

    As far as I see you been asking for a password for your system. It's not the password for your subscription.

    It seems that you're not logged in as an Adminitrator or an user with Admin rights, but as a normal user.

    Please check.

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 24, 2023 11:52 AM UTC

    @Taylor28076018ga5n 

     

    install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    Jan 24, 2023 3:53 AM UTC

    See the following help article, it might help you

    https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    -Manan

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    -Manan
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