Skip to main content
Jess280432462knd
Participant
Jan 21, 2023 1:13 PM UTC
Answered

Adobe Not Responding after trying to open Preferences

I want to remove the Protected View option which is driving me insane and which I accidentally activated a long time ago.

 

Everytime I try to follow the instructions and go to Preferences, Adobe just crashes and says "not responding." This happens whethere I have a file open or whether I just open Adobe.

 

Any ideas?

This topic is closed to new replies. Start a new post to keep the conversation going.
Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
Jan 23, 2023 2:53 PM UTC

ah, i was hopeful this would work but nope. thank you tho 🙂

i might just have to uninstall everything and download again.


@Jess280432462knd You can also use the Acrobat cleaner tool after uninstalling and check if this helps.
Acrobat Cleaner 

View reply

10 replies

Jess280432462kndAuthor
Participant
Jan 23, 2023 2:57 PM UTC

UPDATE: ended up uninstalling and downloading adobe pro again and it's fixed. thanks everyone for your helpful comments

Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 23, 2023 3:03 PM UTC

    good to hear!  (and you're welcome.)

    Translate
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Jan 21, 2023 8:39 PM UTC

    @Jess280432462knd 
    You can navigate to Edit, Preferences, and Security (Enhanced) and uncheck 'Enable Protected Mode at startup.'  

    or from the registry entry: HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Privileged
    "bProtectedMode"=dword:00000000

    Translate
    Jess280432462kndAuthor
    Participant
    Jan 23, 2023 11:25 AM UTC

    as i said in my original post, i know how to access the setting, but adobe just keeps crashing whenever i hit "preferences"

     

    as for that registry entry - i cannot find it 😞 i guess im not software-saavy enough.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 23, 2023 11:49 AM UTC

    @Jess280432462knd 

     

    remove your preference files, https://forums.adobe.com/thread/1595848?start=0&tstart=0

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 21, 2023 1:28 PM UTC

    by "adobe" do you mean acrobat pro?

    Translate
    Jess280432462kndAuthor
    Participant
    Jan 23, 2023 11:22 AM UTC

    Yes, Adobe pro

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices