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J
Jess280432462knd
Participant
January 21, 2023
Answered

Adobe Not Responding after trying to open Preferences

  • January 21, 2023
  • 3 replies
  • 1484 views

I want to remove the Protected View option which is driving me insane and which I accidentally activated a long time ago.

 

Everytime I try to follow the instructions and go to Preferences, Adobe just crashes and says "not responding." This happens whethere I have a file open or whether I just open Adobe.

 

Any ideas?

This topic has been closed for replies.
Correct answer Nikhil R Gupta

ah, i was hopeful this would work but nope. thank you tho 🙂

i might just have to uninstall everything and download again.


@Jess280432462knd You can also use the Acrobat cleaner tool after uninstalling and check if this helps.
Acrobat Cleaner 

3 replies

J
Jess280432462kndAuthor
Participant
January 23, 2023

UPDATE: ended up uninstalling and downloading adobe pro again and it's fixed. thanks everyone for your helpful comments

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 23, 2023

    good to hear!  (and you're welcome.)

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    January 21, 2023

    @Jess280432462knd 
    You can navigate to Edit, Preferences, and Security (Enhanced) and uncheck 'Enable Protected Mode at startup.'  

    or from the registry entry: HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Privileged
    "bProtectedMode"=dword:00000000

    J
    Jess280432462kndAuthor
    Participant
    January 23, 2023

    as i said in my original post, i know how to access the setting, but adobe just keeps crashing whenever i hit "preferences"

     

    as for that registry entry - i cannot find it 😞 i guess im not software-saavy enough.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 23, 2023

    @Jess280432462knd 

     

    remove your preference files, https://forums.adobe.com/thread/1595848?start=0&tstart=0

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 21, 2023

    by "adobe" do you mean acrobat pro?

    J
    Jess280432462kndAuthor
    Participant
    January 23, 2023

    Yes, Adobe pro

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