Adobe Portfolio

Urgent Assistance Needed – Adobe Portfolio Retrieval

Hello,

My Adobe account was accidentally closed, and while my university has reinstated my license, it restarted as a completely new account under the same email address. Because of this, my Adobe Portfolio—with over two years of critical work—is no longer accessible. I believe the information should still be stored in the cloud, but it has not been restored even after the license was reactivated.

When I attempt to sign in to the retrieval website, it only redirects me back to the new account, which shows none of my previous Portfolio files. It seems the original data was not migrated when my account was reinstated.

I urgently need access to my original Portfolio so I can recover and migrate that information. Without this step, I cannot properly transition from my EDU account to my personal account. Right now, it is functioning as if I have a brand-new account with none of my prior work.

This Portfolio is essential, and I need immediate assistance retrieving it. Please help me resolve this issue as quickly as possible.

Thank you,