Adobe Pro FRL Licensing with VMWare App Volumes Sign-in issues

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Anyone has instructions on how to deploy an Adobe Pro version 22 or 23 FRL (Feature Resticted License) Offline mode package using VMWare App Volumes 4.0 on an VMware Horizon View 7 environment with FSLogix for Profiles?

We have created an FRL Offline package containing the License File on the Adobe Admin Console and then created a App Volume Package from the package we downloaded from the Adobe Admin Console.

The issue we're having is that sometimes, not always, and that's why we're puzzeled right now, is that users get prompted to sign-in.

We have tried to installed the Adobe package directly on a VMWare Horizon View VDI machine (i.e., not using the app volume package) and here we have no issue. However, we would like to be able to deploy it using the app volume package to avoid having the Adobe package installed on the VMWare Horizon View Master Image or having the need to create seperate desktop pools.

kgladCorrect answer

Community Expert

... https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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fabio_1140

Participant

Hi G1977TechSavy ....do you have found the solution at your problem? If yes what is the best practices for configure FRL License with App Volumes?

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Anshul_Nautiyal

Legend

Hi @fabio_1140,

Thank you for reaching out. Upon checking, I was unable to find an active subscription associated with the Adobe ID you used to post this query.

Based on your inquiry, it seems that you are looking for best practices to configure an FRL (Feature Restricted License) for Adobe Acrobat within a VMware App Volumes environment. Please confirm if this is the specific issue you need assistance with.

To guide your deployment, here are some best practices:

Create an FRL Package: Utilize the Adobe Admin Console to generate an FRL-enabled Acrobat package. You can find detailed instructions in this guide:
Creating FRL Packages
Additional Resources: I recommend reviewing the following documentation for detailed guidance on deploying Adobe Acrobat in a virtualized environment:
Adobe Virtualization Guide for VMware

If you are unable to find the necessary information in the above resources, I would recommend opening a support case through the Adobe Admin Console:
Adobe Enterprise Support

Please let us know if you need further assistance.

Regards,
^AN

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fabio_1140

Participant

I @Anshul_Nautiyal, actualy i don't have issue. Next week i need to deploy, for a customer where the VDI not are the direct connection to internet, the adobe acrobat pro sowftware with App Volumes. I suppose to use the FRL license type. I need to sure don't have problem because i don't have internet access for troubleshooting.

Could I have a FRL trial license (for 2-3 devices for 1 week) to do a test?

Fabio

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