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Participant
Jan 31, 2024 3:29 PM UTC
Question

Adobe Pro isntall failing when using VMware App volumes

We have a weird issue, we have an air gapped network and i need to update the licesne of our Adobe Pro, which we vertuilize. We have an offline installed we get from Adobe to do this. Odd issue where if i run the packaging tools in VMware Application Volumes mangager and then try installing Adobe pro, it will promt that it cannot reach out to Adobe to verify license. Sounds like installer right? Well same VM, if you isntall from the same downloaded installed with out App Vols running it installs fine with no issue. Tried this on a couple different VM's and no matter what, if its trying to package with App Vols it then thinks it need to reach out to Adobe and fails. Im at a loss and its not exactly and easy problem to Google. 

 

Any suggestions are appreciated.

Thanks

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4 replies

Legend
Feb 6, 2024 6:45 AM UTC

Hi @Brad351586663ly5 ,

 

Have you tried creating the installation packages via the Admin Console?

 

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kglad
Community Expert
Community Expert
Feb 1, 2024 10:01 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">
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kglad
Community Expert
Community Expert
Feb 1, 2024 2:04 PM UTC

are you the admin of a teams or enterprise subscription?

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Participant
Feb 1, 2024 8:14 PM UTC

I am part of the admin team. 

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