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Participant
August 9, 2017
Question

adobe_prtk.exe Return Code = 19

  • August 9, 2017
  • 2 replies
  • 2383 views

Hallo,

I'm trying to license Adobe Acrobat 2017 for a Citrix 7.6 provisioning environment. When I run:

adobe_prtk.exe --tool=VolumeSerialize --generate --serial=<SN> --leid=V7{}AcrobatESR-17-Win-GM --regsuppress=ss --eulasuppress

The serial number is from a TLP License program.

I get a return code 19.

I'm Using Adobe Provisioning Toolkit Enterprise Edition for CS 6 (Windows).
I've tried using LEID=V7{}AcrobatESR-12-Win-GM      (same error)

Please help.

This topic has been closed for replies.

2 replies

Participant
October 19, 2017

I used this for Acrobat 2017:

adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-17-Win-GM --serial=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX --regsuppress=ss

Adobe Employee
August 9, 2017

Hi ,

Can you please confirm if you are running the command from your machine from admin command prompt?

I have sent you a private message requesting some logs and information to help debug the issue. Please respond with the required info.

Regards

Ravi