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johnw86680054
johnw86680054
Participant
January 15, 2020
Question

Adobe Reader and Adobe Pro - Pro takes over

  • January 15, 2020
  • 2 replies
  • 367 views

I have machines that have both Acrobat Pro and Reader installed.  Only some users have licences for Pro and only those are set to use Pro as default PDF application.

Recently a whole bunch of machines where the Reader was set as the default app have forced the users to an Adobe sign in page and I can't stop it.

Windows still has Reader as the default app so why is Pro kicking in like this.

 

Anyone know how to resolve this without me having to uninstall Pro on these machines (which then breaks my desktop image standard)

John

This topic has been closed for replies.

2 replies

D
davidjstubbs
Participant
June 12, 2020

Any resolution on this? It's very annoying.

 

I use multiple machines and as I can only have 2 licensed at the same time I want to have reader as the default on machines which are not normally logged in.

 

BTW - it is not nessecary to sign in to use Reader.

johnw86680054
johnw86680054Author
Participant
June 12, 2020

I got no joy whatsover from Adobe - after many calls and emails trying to explain the issue they said it was a Reader issue and that they dont support Reader !!!  I have had to remove Acrobat DC from the machines where this was happening which means i have to reinstal it again if a user who has a licence for it ends up using it (rather than it just sitting domant and users can sign in where appropriate - super annoying).

On my Terminal Server - well thats a whole different issue and when it happens on there I have to end up buying a licence for a user who doesn't need it !!  ...am i missing something here ?

T
Test Screen Name
Legend
January 15, 2020

Are you sure Pro is "kicking in"? Signing in is also necessary for Reader.

However... if Pro is installed it must be licensed. It has many system changes, not just an app: shell extensions, preview engine, Office add-ons, printer driver... I don't see that you can run the system with Pro not licensed.

    johnw86680054
    johnw86680054Author
    Participant
    January 22, 2020

    well - the desktops in question have all been running since I imaged them all in October and they were all running fine, using the Reader as the default (as set in the OS) - I've never had to sign in to use Reader.  The machines have Reader set as the default app.

    johnw86680054
    johnw86680054Author
    Participant
    January 22, 2020

    all of a sudden about two weeks ago i started getting reports from users about the sign in appearing...

     

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