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BaileyMB@71
Participant
October 28, 2019
Question

Adobe Reader DC 2019.021.20049

  • October 28, 2019
  • 2 replies
  • 871 views

I have an incident where by my Enterprise users had there Adobe Reader DC automatically update to version 2019.021.20049, after the update all our devices can not open Adobe Acrobat Reader DC at all, once the auto update for v49 happened none of our devices could not open Adobe DC, it seems to just hang with error 'Adobe Acrobat has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'

 

Any ideas forthcoming very greatfull 

 

Thanks Bailey

This topic has been closed for replies.

2 replies

assause
Community Expert
assauseCommunity Expert
Community Expert
October 29, 2019

Try it in a clean environment without any other company's software.
It may be in conflict with other resident tools.

    B
    BaileyMB@71Author
    Participant
    October 29, 2019

    Thanks assause I have and it works ok, its the upgrading part to maybe older versions that I think the problem lies

    Thanks

    Bailey

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