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ameluso
Participant
July 22, 2016
Answered

Adobe RUM Fatal Error '125' occurred while download

Running CC 2015.5 and getting this error today when Adobe RUM is scheduled to run:

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Populating install data from Application JSON

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Sorting packages to install

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: AdobeCameraRaw8.0All Version: 9.6.1.147) selected for download

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 9.6.1.147) selected for download

07/22/16 10:34:29:268 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 31192 | Package (Name: AdobeCameraRawProfile8.0All Version: 9.6.0.126) selected for download

07/22/16 10:34:29:269 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 29752 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)

07/22/16 10:34:29:269 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 29752 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) Download info - DownloadSize: 77163, DownloadPath:'C:\Users\melusoa\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_9.6.1.147_win32'

07/22/16 10:34:30:471 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 29752 | Fatal Error '125' occurred while download

07/22/16 10:34:30:471 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 29752 | Error occurred in download of package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126). Error code: '125'

07/22/16 10:34:30:884 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | Failed to download HD media (ACR, 9.6.1), library returned error (125)...

07/22/16 10:34:30:884 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Inside hdpimControlProgress for request type '70471344'

07/22/16 10:34:30:884 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Exiting hdpimControlProgress with status '0'

07/22/16 10:34:30:884 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | *** Failed to download (ACR/9.6.1.147/win32) ...

07/22/16 10:34:30:887 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | Some Updates failed to download ...

07/22/16 10:34:30:890 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | **************************************************

07/22/16 10:34:30:890 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | Starting UpdaterCore InstallUpdates...

07/22/16 10:34:30:890 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | No new Updates to be installed ...

07/22/16 10:34:30:893 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | **************************************************

07/22/16 10:34:30:893 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | Following Updates failed to Download :

07/22/16 10:34:30:895 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 |   (ACR/9.6/9.6.1/win32)

07/22/16 10:34:30:896 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | **************************************************

07/22/16 10:34:30:944 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Inside hdpimControlProgress for request type '70471592'

07/22/16 10:34:30:945 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Exiting hdpimControlProgress with status '0'

07/22/16 10:34:30:945 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Inside hdpimTerminateSession

07/22/16 10:34:31:358 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 32492 | Exiting hdpimTerminateSession, successfully closed session '0'

07/22/16 10:34:31:361 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | ##################################################

07/22/16 10:34:31:361 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | Ending the RemoteUpdateManager Return Code (2)

07/22/16 10:34:31:361 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | ##################################################

07/22/16 10:34:31:361 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 | ##################################################

07/22/16 10:34:31:361 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 32492 |

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    _Chris_R
    _Chris_RCorrect answer
    Participant
    August 17, 2016

    Hi Ameluso,

    Been watching this post for the last three weeks waiting for solution. I've finally found a fix else where on the Adobe forums and thought I would let you know.

    Here's the solution: Installing AUSST 4.0 on Windows Server 2012 R2 (Credit to user UWSP)

    Just in case the link goes, "Something that I discovered here is that you need to add a wildcard MIME type on the ACC/services/fcc folder (more specifically the validation folder) because the validation files don't have an extension so it was throwing back a 404" - UWSP

    Chris

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    3 replies

    amelusoAuthor
    Participant
    July 22, 2016

    When I look at the ACC\products\AdobeProducts\ACR\9.6.1.147\win32\a0130ed3-0bcb-491f-89c5-23277cd0b5a6 folder on the update server I only see two files AdobeCameraRaw8.0All.zip and AdobeCameraRaw8.0All-x64.zip but no CameraRawRIBSCoExistPackage.zip

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    _Chris_R
    _Chris_RCorrect answer
    Participant
    August 17, 2016

    Hi Ameluso,

    Been watching this post for the last three weeks waiting for solution. I've finally found a fix else where on the Adobe forums and thought I would let you know.

    Here's the solution: Installing AUSST 4.0 on Windows Server 2012 R2 (Credit to user UWSP)

    Just in case the link goes, "Something that I discovered here is that you need to add a wildcard MIME type on the ACC/services/fcc folder (more specifically the validation folder) because the validation files don't have an extension so it was throwing back a 404" - UWSP

    Chris

    Translate
    amelusoAuthor
    Participant
    August 17, 2016

    Chris,

    Yeah I saw that the other day! Thank you. Everything is working again.

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