Adobe Says I Have No Plan and I Was Just Charged. Where Did It Go?

Forum|Forum|4 years ago
March 4, 2022
3 replies
1242 views

I have an account under my school email, but there is literally no one to talk to. My paid plan disappeared...even though I was just charged a few days ago.

I tried reinstalling my apps or logging in, but they now say free trial.

Can someone help me? I've tried everything I could and checked the forms. I haven't found a solution and I have no access to directly contact an Adobe representative.

Manage account

This topic has been closed for replies.

Correct answer gupta shivangi

We appreciate you reaching out. I checked your account details and found that you cancelled the Adobe Acrobat subscription on July 31, 2024. The term will end on August 18, 2024.

Let us know if you have any additional questions.

Thanks,

Shivangi

B

Bristol38922042e6ee

Participant

Hi, I have this same issue. I used a school account to sign up and now I'm being billed even though my account says I don't even have a plan.

I'm disputing the claim with my bank because I never recieved the services I'm paying for. We'll see how it goes.

gupta shivangiCorrect answer

Legend

We appreciate you reaching out. I checked your account details and found that you cancelled the Adobe Acrobat subscription on July 31, 2024. The term will end on August 18, 2024.

Let us know if you have any additional questions.

Thanks,

Shivangi

M