Adobe Sign Sign up email for users

Forum|Forum|3 years ago
January 30, 2023
1 reply
254 views

When adobe sign was added to our license, before we knew anything about it, our users received a notification to sign up for it. They all freaked out and sent the email to spam alert and it was deleted. I need to know how to resend the sign up email for users so they can sign up for it again.

Thanks

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

https://helpx.adobe.com/enterprise/using/manage-users-individually.html#add-users

Use your Admin Console. When you add users, depending on how you manage they will receive an email. You may have to remove/readd them.

The issue now is if your users marked the email from Adobe as spam, it will need to be whitelisted or it will just be blocked again.

stephens60862516Author

Participant

I am hoping to not have to remove/add them. It about 80-100 users..... If not more.

Kevin Stohlmeyer

Community Expert

You can always start a chat session with Adobe via the Support tab (in the admin console) and see if there is a way to resend the email without having to re-add the users. I'd try a test with one user first to make sure the email is received successfully.

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