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richp3365172
Participating Frequently
February 7, 2018
Question

Adobe Standard DC V18.xxx.xxx Black Square For Cursor

  • February 7, 2018
  • 2 replies
  • 1322 views

OS: Windows 7 x64, SP1, Build 7601

Application: Adobe Reader DC

Version:

18.009.20044

18.009.20050

Issue: Multiple/if not all machines with either version of the software above has the black box for a mouse cursor issue. This occurs for either version, either type of NT profile being non-admin or full admin.

-tried clean installation

-tried repairs

-tried adobe removal tool + manual reinstall

-tried adobe removal tool + sccm install

-tried clear recommended cache files from %appdata% directories

-tried new NT profile

-tried clearing all %appdata% adobe directories+HKey_cu>software>adobe

-pdf thumnail previews is disabled by default>tried both>same results

We are upgrading to 18.009.20050 due to the existing issues with *44 and showing wingdings as characters on generated pdf reports. I see the mouse issue follows either version so figured I would inquire to see if there is a fix coming and/or solution in place? I found many old threads on this but none were useful.

Thanks

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
February 8, 2018
richp3365172
Participating Frequently
March 12, 2018

FYI; Same results on latest release as well

18.011.20038 , 18.011.20036, 18.011.20035