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chrish56204312
Participant
Feb 6, 2024 5:31 PM UTC
Answered

Adobe Stock - unable to download (Creative Cloud Pro)

When anyone from our company accesses stock.adobe.com, we are no longer able to download images, even though we're a creative cloud pro agency.     It prompts us to pay. 

 

has something changed?

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    chrish56204312Correct answer
    Participant
    Feb 7, 2024 9:53 PM UTC

    Hi @Kevin Stohlmeyer It might be the case that the user has not selected the correct profile/org name before or after signing in to the Stock website. They should get the "Unlimited Images" option if the user is using the CC Pro Edition license.


    Well, we haven't changed a thing, and we logged in today and it's working across our organization!  Perpahs an internal issue or something -- regardless, i appreciate everyone's feedback, and we're back to normal.   

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    11 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Feb 6, 2024 7:12 PM UTC

    @chrish56204312 check with your IT Admin - it could be intentional. There are controls via the Adobe Console related to Stock including preventing AI generated downloads - when we have that activated, images with AI show as "purchase" and do not allow downloads. You can filter these results in the Search Filter panel in Stock.

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    chrish56204312Author
    Participant
    Feb 6, 2024 7:47 PM UTC

    Thank you!  I am the IT admin, haha.  Small agency. 

    I confirmed just now that every image type is not allowing downloads, and I see this in my account icon top right ("no plan")

    I confirmed our account is up to date, pro plan is active, everyone's licenses are working just fine

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Feb 6, 2024 8:04 PM UTC

    Are you enterprise or teams?

    Read this document regarding Stock Credit Packs for Teams:

    https://helpx.adobe.com/enterprise/using/adobe-stock-credit-packs-for-teams.html

    If you are Enterprise - make sure you have Product Profiles assigned to user groups in order to access Stock. (See Create/Edit a product profile for Adobe Stock)

    https://helpx.adobe.com/enterprise/using/adobe-stock-enterprise.html

     

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