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Danilo5C05
Participant
March 17, 2024
Answered

Adobe Stock without downloading

  • March 17, 2024
  • 1 reply
  • 277 views

The organization I work for is experiencing a problem with Adobe Stock, it says we don't have any free assets, it's been 4 days since our team has been able to download the images, Adobe's support is very bad, they can't resolve it, we have several jobs stopped because We cannot finish the pieces without the photos being uploaded. You ask for support and support treats you like an idiot, asking for a screenshot to see if you logged in correctly, or if the account is in a business profile. We are about 15 users, each in a home office, and there is no way to say that it is the company's network as each one is in their home with their own internet. Don't try to say that it's the company's network. And everyone has a professional profile and a company login.
Very tiring

    This topic has been closed for replies.
    Correct answer iCharles

    Hi @Danilo5C05 ,

     

    I contacted the team, who informed me that the issue had been fixed. Please check your end and let us know whether the problem has been resolved.

    1 reply

    I
    iCharles
    Legend
    March 19, 2024

    Hi @Danilo5C05,

    I reviewed the account you used to post here and discovered you had raised a support case with us. I have contacted the team internally and will share an update with you.

    I know this is different from the solution you were looking for, but I will do my best to resolve this as soon as possible.


    ^CS

    I
    iCharlesCorrect answer
    Legend
    March 20, 2024

    Hi @Danilo5C05 ,

     

    I contacted the team, who informed me that the issue had been fixed. Please check your end and let us know whether the problem has been resolved.

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