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September 19, 2025
Answered

Adobe student plan has been revoked but still charging the credit card

  • September 19, 2025
  • 1 reply
  • 82 views

Just recently, my adobe student plan licensed got revoked by my previous schools administrator from the adobe student plan. But I found out the credit card I was using is still being charged 37 dollars. When I sign in, there's no way I can a plan cause there was no plan available.

Correct answer Anshul_Nautiyal

Hi @Christian29838392c1sb,

Thank you for reaching out. Upon checking, I can confirm that the Adobe ID used for this query has an active Individual Creative Cloud Pro plan, and you are being charged for this subscription. Please log in at https://adobe.ly/4gD6Ck0. When prompted with the profile chooser, select the personal account. If you are logged in directly and do not see any active plan, sign out and log in again, making sure to choose the personal account during sign-in.

To access this plan, please also log out of the Creative Cloud Desktop app and, when signing in again, select the personal account as this license is associated with your personal profile.

I hope this helps. Let us know if you need any further assistance.

Regards,


^AN

1 reply

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
September 19, 2025

Hi @Christian29838392c1sb,

Thank you for reaching out. Upon checking, I can confirm that the Adobe ID used for this query has an active Individual Creative Cloud Pro plan, and you are being charged for this subscription. Please log in at https://adobe.ly/4gD6Ck0. When prompted with the profile chooser, select the personal account. If you are logged in directly and do not see any active plan, sign out and log in again, making sure to choose the personal account during sign-in.

To access this plan, please also log out of the Creative Cloud Desktop app and, when signing in again, select the personal account as this license is associated with your personal profile.

I hope this helps. Let us know if you need any further assistance.

Regards,


^AN