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R
raym62770764
Known Participant
November 11, 2021
Question

Adobe Substance apps and Federated ID logins

  • November 11, 2021
  • 2 replies
  • 380 views

Hello,

     Our school district has an enterprise license that have staff and student IDs using the Federated login with our Active Directory.  This has been fine with the usual Adobe apps like Photoshop and Illustrator.  Recently, Adobe substance 3d painter was purchased for a staff member but when trying to install it, it would not install under the regular Federated adobe ID that the teacher uses.  An admin told me that it had to be assigned to her gmail address because Substance used a different licensing scheme than the Federated ID license.  All staff and students have a regular email address and a gmail email address.

 

     In order to use Substance, the teacher has to logout of the CC desktop app and then open Substance Painter 3D and click the Login with Google.  If she tries to login to the CC desktop app, a big red banner comes up saying that Personal Accounts are not allowed.   The gmail Adobe ID does say personal account when you log into it on the web but it is attached to our organization.

 

     Does Adobe Substance apps not suppored the Federated Login ID?  Is there a way for those apps to be assigned to the Federated Login Adobe ID?

 

Thanks

    This topic has been closed for replies.

    2 replies

    B
    Brian29161992c65x
    Participating Frequently
    October 19, 2023

    Bumping again.  can someone please answer this? Does substance now support integration into existing Federated licensing systems or not?  On a federated setup are users still required to log out and log back in using a fixed license to access Substance? 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 19, 2023

      open the support tab on your admin console > start chat or start case or request expert session.

       

      https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

      G
      GRAIG22986258tpxt
      Participant
      February 3, 2022

      Bumping this - I use Federated ID's to license Adobe CC users in my company and for those that need apps such as Substance or Adobe Captivate - they are licensed through a VIP account which ties to a local Adobe ID. Users can have their AdobeID email be the same as their federated ID; however, they are still forced to log out and log in to the two apps.

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