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L
LMSZ
Participating Frequently
February 2, 2022
Answered

Adobe support options?

  • February 2, 2022
  • 2 replies
  • 274 views

I'm trying to reach Adobe and I see only a phone number. I called that number and it has been ringing for 40 minutes now. 

 

Anyone know of another way to reach Adobe support? I paid them over $2k this year, I think it should be possible to reach support somehow...

This topic has been closed for replies.
Correct answer Test Screen Name

It might be that you need to be a "support administrator". At least, that's what it says on the video on this page. Check it out -- Enterprise and teams | Contact Adobe Customer Care

2 replies

T
Test Screen Name
Legend
February 3, 2022

Unless you manage a team or enterprise license, I should say (possible given the cost). In this case you must use the Admin console to open a case. 

L
LMSZAuthor
Participating Frequently
February 4, 2022

Thanks for your help--I do manage an enterprise. There is no chat option on the support page (screenshot below). I don't see any way to open a case on the Admin console page either. I don't know what to do...

 

T
Test Screen NameCorrect answer
Legend
February 4, 2022

It might be that you need to be a "support administrator". At least, that's what it says on the video on this page. Check it out -- Enterprise and teams | Contact Adobe Customer Care

T
Test Screen Name
Legend
February 3, 2022

You can use chat - also on the support page. 

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