Adobe system administrator rights

Hi ​@AnneliAsking,

Thank you for reaching out, and we understand how disruptive it is to lose admin access when a key team member leaves, especially when subscription management depends on it.

The right next step depends on whether you currently hold any administrator role in the Admin Console for your organization.

If you are already an administrator yourself: You can take ownership of the account through our Customer Care team.

1. Sign in to the Admin Console at https://adminconsole.adobe.com using your own admin credentials.
2. Navigate to the Support tab.
3. Contact Adobe Customer Care, and include an email from yourself requesting the change in ownership of the account.

Our Customer Care team will then send an email to the previous contract owner to confirm. You will be designated as the new contract owner if any of the following apply: the previous contract owner's email no longer exists, they do not respond within two days, or the account is unpaid. Once designated, you will be prompted to update payment details.

If you do not currently have an administrator role yourself: When the previous contract owner has left and there is no other administrator on the account, our Customer Care team is not able to promote non-administrators to the admin role. The path forward in that case would be to purchase a new Creative Cloud for teams subscription.

Full steps and details for both scenarios are documented here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html

Please let us know which of the two applies, and we will help you take the next step.

Thanks,

^BS

the subscription owner also has access.

post this in the enterprise&teams forum, https://community.adobe.com/enterprise-teams-622

p.s. change your title to avoid a duplicate message problem.

You would need to login to the admin console and you should be good. Figure out which email id was used to login into the admin account. Most probably the email of the previous administrator. Reset the password for that account and login into https://adminconsole.adobe.com. I suppose this should be all.