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M
meghanb26329716
Participating Frequently
September 13, 2017
Question

Adobe Update Issues

  • September 13, 2017
  • 2 replies
  • 1279 views

[Moderator moved from The Lounge to Enterprise Deployment (Acrobat and Reader)​.]

Hello!

We are enterprise Adobe Acrobat users, and deploy product updates via GPO. We recently noticed our Adobe Acrobat product is not automatically updating, although Adobe Reader updates are coming through without issue.

I tried utilizing an Adobe .admx without our Group Policy Management to see if that would help, but products still are not updating.

We have about 25 users with Adobe Acrobat licensing, and Creative Cloud is saying Adobe is up-to-date, but it is not and keeps coming back as a vulnerability on our monthly vuln scans because it is not up to date.

To fix this issue, currently, we are having to uninstall/reinstall Adobe completely for every single end user with a license. A process that takes about one hour for each user... and will have to be repeated for future updates.

I have already tried the suggested troubleshooting to get Creative Cloud to recognize the updates and it is still saying Adobe is up-to-date (and it still is not). Is it being blocked by our firewall? Do we need to make some kind of exception there to allow updates through? Could not find any info on this...

Just wanted to reach out for help before uninstalling Adobe Acrobat for 25 end users... a task I am not looking forward to.

Thanks,

Meg B.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
March 19, 2018

I can't comment on the documentation but CC notoriously does not understand Acrobat very well. For example it suggests users of an earlier permanent license copy "update", leaving them with an unlicensed subscription copy and nothing else. Of course a normal subscriber to full CC would be fine, because unlike all the other CC elements, Acrobat would be continuously updating: the CC app has nothing to do. But let's wait to hear from someone who knows more than I, which wouldn't take much...

S
Adobe Employee
Steve Cordero
Adobe Employee
September 14, 2017

For an Acrobat only installation then have a look here.

For a CC installation look here.

M
meghanb26329716Author
Participating Frequently
September 15, 2017

We are using Creative Cloud Enterprise for Teams. The list you gave is extensive - any chance you can narrow it down to specifically what we need to whitelist to allow the updates to come through? We are trying to get them to show up when using the desktop CC and clicking "check for App updates", and we have the proper ports open already. We tried whitelisting a few things from the sheet you provided that seemed like they might be relevant to updates, but we still can't get any updates to be recognized... it is unclear what exactly needs to be white listed for this specific need.

Any help is appreciated, thank you.

S
Adobe Employee
Steve Cordero
Adobe Employee
September 18, 2017

If you customized the CC packages, check to make sure that you didn't turn off updates for Acrobat.

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