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sergeiy38538638
Participant
April 30, 2018
Answered

Adobe Update Server Setup Problems

  • April 30, 2018
  • 6 replies
  • 4014 views

Hi All,

I am having trouble installling Update Server. Just quick recap of what I’ve done so far. I’m using Windows 2016 server with latest IIS installed. I have added ISAPI extensions and filters, added Handler Mappings for xml, crl, dmg, sig, jsom and arm extesions then added path for them to web.config file. Also added wildcard “.” to MIME Type. Created a “CCUpdate” folder in my Internet Server “root” folder. Then run AdobeUpdateServerSetupTool.exe –root=”C:/inetpub/wwwroot/CCUpdate” –fresh. It takes a very long time but it only gets to 240 out of 611 then stops with “Server not responding” error, error in 3 items. If I run it again with incremental option, it does one extra 241 out of 611 and stops. I tried many times during daytime and late in the evening but it just gets one more further and stops, my CCUpdate folder is about 148Gb but I cannot download it fully. So, I've tested that I can access some .xml files in CCUpdate folder via website, it works fine.

I tried to run AdobeUpdateServerSetupTool.exe just on Windows 10 computer as a test and it fails at the same point (240 out of 611).

Then back on Windows Server, I’ve created an “overrides” file by running AdobeUpdateServerSetupTool.exe—genclientconf==”C:/inetpub/wwwroot/CCUpdate/config/AdobeUpdateClient” –root=”C:/inetpub/wwwroot/CCUpdate/” –url=http://webserverIP. It has generated AdobeUpdater.overrides file. I’ve opened the file and it all looks fine and all links are correct. Then I’ve copied that file to the client PC (Windows 10 64bit) to the following folders:

C:\ProgramData\Adobe\AAMUpdater\1.0\

C:\Program Files (x86)\Common Files\Adobe\UpdaterResources

Then if I open Adobe Creative Cloud app on client PC and click “Check for App Updates” I get Download Error (404).

So, I think there are two different problem. I would really appreciate if you can shed some light on where am I going wrong. Thank you.

This topic has been closed for replies.
Correct answer alisterblack

Keep repeating incremental download with AdobeUpdateServerSetupTool but it keeps stopping with: Error in 1 item. AdobeUpdateServerSetupTool returned with code: 5. Code 5 is Server Unresponsive.

Checked the Overrides file and there were some errors, fixed them but now getting a different error. Creative Cloud now gets Download error. Check internet connectivity and firewall (500). Checked firewalls and all is open.

Getting nowhere. And still no call from Adobe Support.


Check that the following endpoints are whitelisted - this is our list of endpoints. Particularly those under licensing and deployment.

If you have a case ID with support feel free to pass that on to me if you get no response and I can chase that up.

6 replies

Chad Baker
Adobe Employee
Chad Baker
Adobe Employee
June 13, 2019

Note: Anyone seeing this in the future, post AUSST 4.0 you don't need to add a wildcard MIME type. We added it to web.config. If you add one, it will conflict with web.config's and cause an error (usually in icons and validation).

    kene92781560
    kene92781560
    Participant
    July 26, 2018

    I had almost the same problem and had already verified that connectivity to Adobe's servers was not the issue. Mine kept stopping at 245 of 623 items, exiting with error 5. I ended up having to delete the tool's files from the temp directory for the user running the AdobeUpdateServerSetupTool.exe. After this, the tool successfully completed syncing updates from Adobe's servers.

    C:\Users\[username]\AppData\Local\Temp\CreativeCloud

    alisterblack
    alisterblack
    Inspiring
    May 1, 2018

    Hi,

    AUSST syncs a large amount of data from Adobe. Any drop in your web connection could cause an issue with this sync. Usually it is just a case of running an incremental sync until successful.

    For the 404 error this shows that the redirect is happening but is not finding anything. This points to an error in the path in the overrides file. You should verify the paths and information in the generate command are correct.

    For the URL entry you must include the URL of the server and the path to the where the updates folder is located. You need to also check the absolute path is correct. Note that these are always case sensitive.

    Use the Adobe Update Server Setup Tool (AUSST)

    If you want to work with support to assist with this please use the contact details below.

    To contact support please use one of the following options.

    Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

    Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

    Alternatively please go to  https://helpx.adobe.com/contact.html

    S
    sergeiy38538638Author
    Participant
    May 1, 2018

    Thank you for your reply. On the first issue, I had the same thought about dropping connection. But I've tried on three different PCs for over 30 times to download it (mx of full and incremental) and it stops at the same point every time, apart of incremental that gets one more update every time.

    But I didn't know about Overrides file links are case sensitive, I'll go through them to double check.

    I have contacted Adobe support and waiting for the callback.

    Thanks again.

      S
      sergeiy38538638Author
      Participant
      May 2, 2018

      Keep repeating incremental download with AdobeUpdateServerSetupTool but it keeps stopping with: Error in 1 item. AdobeUpdateServerSetupTool returned with code: 5. Code 5 is Server Unresponsive.

      Checked the Overrides file and there were some errors, fixed them but now getting a different error. Creative Cloud now gets Download error. Check internet connectivity and firewall (500). Checked firewalls and all is open.

      Getting nowhere. And still no call from Adobe Support.

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