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BCC.Helpdesk
Participating Frequently
April 28, 2017
Answered

Adobe Updater not using AUSST

  • April 28, 2017
  • 2 replies
  • 2224 views

I recently setup our AUSST using 4.1 with a --fresh sync which completed successfully.

I have generated the AdobeOverride files and created a package uisng CCP and have confirmed the overrides file is in

"\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides"

I have started a wyreshark session and then opened the adobe updater and can see that it does not even attempt to contact my Adobe update server. It only goes out to Adobe's update server.

can someone please assist with troubleshooting.

Thanks.

    This topic has been closed for replies.
    Correct answer choij25764234

    Hi BCC.Helpdesk

    Pls deploy AdobeOverride to below two locations:

    \ProgramData\Adobe\AAMUpdater\1.0\

    \Program Files (x86)\Common Files\Adobe\UpdaterResources\

    after that,you would either need to restart two Adobe processes from the machine - Creativecloud.exe and AdobeDesktopService.exe

    You can edit a bat file to finish above operation:

    taskkill /F /IM "Creative Cloud.exe" /T

    taskkill /F /IM "Adobe Desktop Service.exe" /T

    COPY /Y AdobeUpdater.Overrides C:\ProgramData\Adobe\AAMUpdater\1.0\

    XCOPY /Y AdobeUpdater.Overrides "C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\"

    "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"

    exit

    2 replies

    choij25764234Correct answer
    Inspiring
    May 3, 2017

    Hi BCC.Helpdesk

    Pls deploy AdobeOverride to below two locations:

    \ProgramData\Adobe\AAMUpdater\1.0\

    \Program Files (x86)\Common Files\Adobe\UpdaterResources\

    after that,you would either need to restart two Adobe processes from the machine - Creativecloud.exe and AdobeDesktopService.exe

    You can edit a bat file to finish above operation:

    taskkill /F /IM "Creative Cloud.exe" /T

    taskkill /F /IM "Adobe Desktop Service.exe" /T

    COPY /Y AdobeUpdater.Overrides C:\ProgramData\Adobe\AAMUpdater\1.0\

    XCOPY /Y AdobeUpdater.Overrides "C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\"

    "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"

    exit

    BCC.Helpdesk
    Participating Frequently
    May 4, 2017

    Hi,

    It’s all working now.

    I did see that in the instructions although I misinterpreted it as one location was for Win7 and the other for Vista.

    Thanks for your support!