Adobe windows 11 enterprise HED license

Question

All, my issue is installing on a Windows 11 Enterprise Machine. The computer is 10th Gen i5 16 gig ram 500gb hard drive Windows 11 version 23H2. After down loading the package installer from my admin console it goes throught the motions of installing, but after about 15 minutes it errors out just saying installer failed. I have downloaded the log file. If someone can take a look and tell me what I need to fix that would be great. I know there are other post about doing a clean and reinstaling but I am not sure that is what needs to be done here. We have over 100 CC licenses so I know that isnt the issue. Please find the log file attached. I can not make heads or tails of it.

Thanks

sprinklr-integration-user · Accepted Answer

Hi there,

To address the Bootstrapper Process (-67) error, ensure all Adobe applications and background services, like Acrobat.exe, are closed by using Task Manager or an automated script before deployment. If possible, adjust the deployment XML file to allow force-killing of any Adobe processes, which may help bypass conflicts. Run the setup file (Set-up.dat) as Administrator to ensure sufficient permissions, and re-download the Adobe package from Admin console if issues persist, as the current setup may be incomplete or corrupted.

Regards,
^AN

michael_4321 · Answer

I guess you could say I am admin. I dont go in and create the packages for deployment but it takes the same user name and password and I have access to the admin console so yes in a way I am admin of the subscription.

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