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jared_6469
Participant
December 9, 2024
Answered

ADOBE WONT ALLOW TO CANCEL NO MANAGE PLAN BUTTON

  • December 9, 2024
  • 2 replies
  • 845 views

FOR 2 MONTHS NOW I HAVE BEEN REQUESTING CANCELLATION OF OUR ACCOUNT BUT ADOBE IS STILL CHARGING US. I AM BEYOND FURIOUS BECAUSE THEY HAVE PURPOSEFULLY TAKEN AWAY THE MANAGE ACCOUNT BUTTON. I SPOKE TO AN AGENT AND THEY SAID THEY WERE HAVING TECHINICAL ISSUES.

 

NO IT JUST LOOKS LIKE YOU ARE TRYING TO GET AWAY FROM ALLOWING ME TO CANCEL.

 

WHERES THE SUPPORT , WHERES OUR MONEY REFUND AND WHERE IS THE CANCELLATION?

This topic has been closed for replies.
Correct answer sprinklr-integration-user

Hi @jared_6469,

I'm really sorry you're having trouble with the cancellation process. Based on your subscription details, it looks like your Adobe Teams account is not currently in its renewal window, which is why the cancellation option is not appearing. However, you can still cancel your subscription anytime by reaching out to Adobe Customer Support.

 

If you cancel within 14 days of your initial order, you’ll receive a full refund. If you cancel after that, you may be charged 50% of the remaining contract value, but your service will continue until the end of the billing period for that month.

For more detailed information on this process, please refer to these helpful documents:

Direct Business Renewals

Subscription Terms

 

Kindly refer to the following document for instructions on how to contact support for Teams accounts. 

 

I understand this process can be frustrating, but I hope this clears things up. If you need further assistance, feel free to reach out. I'm here to help!

 

Regards,


^AN

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 9, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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S
sprinklr-integration-userCorrect answer
Inspiring
December 9, 2024

Hi @jared_6469,

I'm really sorry you're having trouble with the cancellation process. Based on your subscription details, it looks like your Adobe Teams account is not currently in its renewal window, which is why the cancellation option is not appearing. However, you can still cancel your subscription anytime by reaching out to Adobe Customer Support.

 

If you cancel within 14 days of your initial order, you’ll receive a full refund. If you cancel after that, you may be charged 50% of the remaining contract value, but your service will continue until the end of the billing period for that month.

For more detailed information on this process, please refer to these helpful documents:

Direct Business Renewals

Subscription Terms

 

Kindly refer to the following document for instructions on how to contact support for Teams accounts. 

 

I understand this process can be frustrating, but I hope this clears things up. If you need further assistance, feel free to reach out. I'm here to help!

 

Regards,


^AN

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