Adobe XD stuck on Splash Screen
- February 15, 2022
- 2 replies
- 1290 views
Hello,
We deploy Adobe XD via SCCM Task Sequence to a large number of machines where I work. Some of the machines we've been testing the install on have successfully installed XD, but when anyone tries to run it, it simply sits at the splash screen. I've attempted to sign-in and sign-out of the Creative Cloud app, but that doesn't affect it. Rebooting the machine does not seem to effect it.
The machines we are testing this on are Windows 10 Enterprise 20H2
NVIDIA Quadro P1000
Intel Xenon E-2146G
The windows Event viewer shows an application error
The program XD.exe version 45.1.62.3 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3b5c
Start Time: 01d8219a5a02430b
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte\XD.exe
Report Id: 89bdf8f3-a3a2-47c1-951f-6927f5522289
Faulting package full name: Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte
Faulting package-relative application ID: App
Hang type: Quiesce
Is there any explaination why XD is behaving this way? No other Adobe apps are freezing like XD is on the machine after install via Task Sequence. I've attached a log file I found for XD, though I don't really understand anything in it.