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Participating Frequently
January 24, 2018
Answered

AdobeCCUninstaller not launched with Admin privileges

  • January 24, 2018
  • 2 replies
  • 3658 views

Hi,

I was preparing (with SCCM 2012) a package to install and uninstall the Adobe CC suite 2018 and I encountered a problem.

The installation package works correctly, but if I run the uninstall script with the command AdobeCCUninstaller.exe, I get the error message "AdobeCCUninstaller not launched with Admin privileges". How can I solve the problem?

Regards

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    Our recommendations for uninstalling via SCCM are here: Deploy Adobe packages with SCCM

    2 replies

    alisterblack
    Inspiring
    January 24, 2018

    Hi,

    Please note the advice in our documentation regarding running Command Prompt as Administrator.

    Perform the following steps to run the uninstall package on a user computer.

      • Open the command prompt with Administrator privileges.

      • In the command prompt navigate to the directory containing the AdobeCCUninstaller binary and then execute the binary as follows:

    If the AdobeCCUninstallerConfig.xml file is in the same directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe and press Enter

    Mac OS: Enter sudo ./AdobeCCUninstaller and press Enter.

    If the AdobeCCUninstallerConfig.xml file is in the different directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter

    Mac OS: Enter sudo ./AdobeCCUninstaller --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter.

     

    The output in the console, displays the progress and status of each application uninstallation.

    After the unistallation is complete, a log file, with name AdobeCCUninstaller.log, is generated in following location:

    • Windows: C:\Users\Username\AppData\Local\Temp
    • Mac: /Users/<user name>/Library/Logs
    Nicola_P_Author
    Participating Frequently
    January 24, 2018

    Hi,

    I already knew about this option. But I have to do a silent uninstall with SCCM 2012

    alisterblack
    alisterblackCorrect answer
    Inspiring
    January 25, 2018

    Hi,

    Our recommendations for uninstalling via SCCM are here: Deploy Adobe packages with SCCM

    kglad
    Community Expert
    Community Expert
    January 24, 2018