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A6P
Participant
October 19, 2026
Question

After i click confirmation email address and then processing never finish.whats wrong with this condition

I cannot continue after that problem.

    1 reply

    Community Manager
    October 19, 2026

    Hi ​@A6P,

    Thank you for reaching out. Getting stuck on a loading screen right after clicking the confirmation link is really annoying, so we’d like to help you get past it.

    So we can look into this properly, could you share a few details?

    • What were you trying to set up when the confirmation email came in (a new Adobe ID, an invitation to join an organization, signing in to a particular app)?

    • What does the page show while it keeps processing? If you see any error message or code, please share that too.

    • Which browser and operating system are you using?

    • Does the link behave the same way in a different browser or a private window?

    Once we have those details, we’ll take it from there.

    Thanks,
    ^AV

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