After update admin console

Forum|Forum|7 years ago
March 12, 2019
3 replies
219 views

I can't see all my licenses after console update.

Does anyone have the same problem?

Thank you.

This topic has been closed for replies.

Abambo

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

ABAMBO | Hard- and Software Engineer | Photographer

A

AxelMatt

Community Expert

Which console do you have updated? Which licences you can't see?

For help please described you problem and your environment more detailed.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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nikolasa96601381Author

Participant

I use Adobe Account do control all licenses for my company.

Before 1 week my account was updated and some licenses have dissapeared.

I have 36 licenses total but now i can see only 12 licenses.

The users that use these licenses (dissappeared) got message that the license has expired.

I already spoke with support and they told me that they will check it...

But the users can't work now..

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