After updating CC App lost my license

Question

Yesterday I was using Photoshop and I've encountered no problems. Today I noticed that I had to update the Creative Cloud app so I did, after doing so I'm not able to use any of the provided software anymore. After looking at my Adobe profile online it says that I currently don't have any running licenses. I'm pretty sure the license (which I bought February) is valid for one year. I still got my email of purchase. Has anyone encountered the same problem? Can anyone help me?

ProDesignTools · Answer

So you wrote, "After looking at my Adobe profile online it says that I currently don't have any running licenses."

Do you mean here? https://account.adobe.com/plans

If you do not have a currently-active subscription plan, then something else is up. Try contacting Adobe directly if you believe your subscription is fully paid and active:

https://helpx.adobe.com/contact.html

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