All Adobe Stock libraries are gone.

Question

I've built an extensive set of 40 Adobe Stock libraries over the last 3 years for my company (Teams account). Many purchased and not-yet purchased assets in those libraries. When I received the email confirming the changes to Business Profiles and Admin Console, all those libraries were gone. I've called Adobe twice, and they can't figure it out and say they will escalate the problem, but I never hear back from them. Now when I open any marketing materials that use those assets, all the links are missing. Any ideas? It's a HUGE setback for our company, and we can't seem to get the needed help!

michaelc18836815 · Accepted Answer

Thank for the help. On my initial call with Adobe, I did a screen share with the representative from Adobe. We checked my personal account and the business account and could not find the Libraries. After posting this question I have done some more digging around. I was able to find these libraries under my personal account, but they weren't there last week when the Adobe rep checked there themselves. Anyway, I think I can make this work from my personal account unless there is a way to make all the libraries available in the business/team account as well?

Thanks for the help!

Vikrant R · Answer

Let me try and help. Can you let me know about the following.

1. At setup time, did you get an option to select a profile to move your assets to? What did you choose: Personal or business?

2. When you sign in to https://assets.adobe.com, after entering your email + password, do you get an option to choose a profile?

3. If you don't get a profile chooser, can you see if automatic profile selection enabled?

3. Are the libraries visible in your personal profile?

Also, do take a look at this article: https://helpx.adobe.com/stock/help/business-profiles-adobe-stock.html

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