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magnetic_Giggles2f75
Participant
Nov 1, 2026 5:44 PM UTC
Question

All my Cloud Documents on my School account have suddenly disappeared.

Hello,

All my cloud documents created more than three months ago have suddenly disappeared from my Adobe account. The folders are still visible, but they are completely empty.

I have lost documents from the past two years, including work created during this summer. I did NOT delete these files.

I have already checked Adobe Home (web) and the Deleted folder. Only five files appear in Deleted. All my other documents are missing.

I have also discovered that a fellow student is experiencing exactly the same problem, which makes me suspect this may be a wider issue rather than an individual account problem.

I don't know exactly when this happened, as I only noticed it recently due to occasional compatibility issues.

Thank you

    2 replies

    Community Manager
    AnkitVermaCommunity Manager
    Community Manager
    Nov 2, 2026 7:28 PM UTC

    Hi ​@magnetic_Giggles2f75,

    Thank you for reaching out, and we’re really sorry to hear this. Losing two years of schoolwork, including projects from this summer, is a lot to deal with, and we want to help you get to the bottom of it.

    From what you’ve shared, the folders on your Creative Cloud for Teams account are still there but the documents inside them are empty, and Adobe Home and the Deleted section only show five files. If any of those five are ones you need, you can restore them by following the steps here: https://helpx.adobe.com/creative-cloud/apps/work-with-cloud-documents/manage-and-restore-files/restore-deleted-files.html

    For the rest of your documents, we’d like to take a closer look from our end. To help us narrow it down, could you tell us:

    1. Which apps were these documents created in (Photoshop, Illustrator, Express, etc.)?

    2. When was the last time you remember opening one of them, even roughly?

    I have also sent you a personal message asking for a couple of account details. You can open it from your profile menu in the top right corner of the community, then reply there at your earliest convenience.

    Please let us know how it goes, we’re happy to help.

    Thanks,
    ^AV

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Nov 1, 2026 5:55 PM UTC

    ​@magnetic_Giggles2f75 

    Cloud files go with your Adobe ID, so we have to ask:

    • Did you sign out and sign back in again?
    • Are you using a different Adobe ID?
    • You indicated you are a student. If the account was through your school, check with your IT department.

     

    You can also try these steps:

    https://helpx.adobe.com/creative-cloud/apps/troubleshoot/library-and-file-management-issues/find-uploaded-files.html

    Jane

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