Skip to main content
Participant
January 22, 2024
Question

Alternate phone # for 2-step verification?

  • January 22, 2024
  • 2 replies
  • 162 views

Hi. I have CC purchased by my company; they have a login email and they set it up with a phone # that one of our admins has access to . My company gave me a PC to use at home when I am putting in overtime or have to work remotely. I end up doing this fairly often. Most of the time, it's not a problem; I use the company login, it asks me to sign out of the machine at the office so I can sign in on the home PC, and then I just reverse the process when I return to the office and need to use that machine. 

Sometimes, though, it asks for 2-step verification and wants to send a code to the phone they have on record; problem is that I don't have that phone available to me, and the person who does have that phone is in Mexico in a different time zone than me and often is not available during the times I need to sign in. Can they add my phone # as an alternate for me to get the code? Or can I add some sort of marker on my home and work PCs so CC "knows" that they are trusted machines?

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    January 23, 2024

    contact your admin and have them "fix" the phone number used for 2fa

    Peru Bob
    Community Expert
    Community Expert
    January 23, 2024

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Enterprise and Teams forum so that proper help can be offered.