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brid_3508
Participant
June 18, 2025
Answered

Am paying every month for Acrobat Pro. but cannot use it!!!

  • June 18, 2025
  • 1 reply
  • 142 views

My organisation is paying for Acrobat Pro licence.

When I try to edit a document, adobe asks me to sign up for a free trial.

This is already paid for!!

Yes, I am logged into Adobe.

Yes, I should be able to edit documents unde the existing, paid for licence.

Extremely exasperating!!

Please either enable the features or provide a refund,

Correct answer Bani Verma

Hi there, 

 

Sorry to hear that you are having trouble using Acrobat, as it is giving you a trial error. Please try the troubleshooting steps shared in the following help document: https://adobe.ly/3HKbrKV.

 

Let us know if this helps.

 

Thanks,
^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hi there, 

 

Sorry to hear that you are having trouble using Acrobat, as it is giving you a trial error. Please try the troubleshooting steps shared in the following help document: https://adobe.ly/3HKbrKV.

 

Let us know if this helps.

 

Thanks,
^BS

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