Anonymous deployment - Serialized Package

Forum|Forum|10 years ago
November 2, 2015
4 replies
598 views

When using the Creative Cloud Packager and deploying a serialized package in my enterprise via SCCM to a workstation all is well, but then days later the employee our employee is prompted as if the installed software was a trial version and have expired. We've experienced the issue with at least 3 employees. I cannot roll out any more of the software until the problem is resolved. Is there a solution to this issue?

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alisterblack

Inspiring

I would check with the employee whether they are logging in via another method (within an application for example).

Having older CC and CS apps installed or old trial versions is another thing to look at and you may want to remove these and then run the CC Cleaner Tool to remove left over licensing information.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Finally, worth double checking that there is no problem with the s/n. Ensure you are not using an old expired serial number.

alisterblack

Inspiring

When you built your package did you include the Creative Cloud Desktop Application? Users may try to sign in to this, which may cause the trial issue as their account will not have entitlement. For an anonymous serialised package I recommend not including the Desktop Application within your package. This can be configured in the Creative Cloud Packager.