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kurtl51359101
Participant
May 9, 2022
Answered

Any one else having trouble contacting Adobe

Why is it so difficult to reach Adobe?  I phone but never get through.  Emails take too long to get responded to.  

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kurtl51359101Correct answer
Participant
May 10, 2022

Thanks for the recommendations. The Account Manager has reached out to me and provided the information I needed.

 

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kurtl51359101AuthorCorrect answer
Participant
May 10, 2022

Thanks for the recommendations. The Account Manager has reached out to me and provided the information I needed.

 

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 9, 2022

Just to complement what @iCharles said: you need to be an administrator to access the admin console. If you are not an administrator, contact an administrator in your organization. They should do a) first level support and b) contact Adobe support if the solution is unknown to them.

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ABAMBO | Hard- and Software Engineer | Photographer
    iCharles
    Legend
    May 9, 2022

    Hi there, 

     

    Sorry for the inconvenience caused.

     

    You can try reaching support by clicking here. There is an option of connecting with chat support as well. You can initiate the chat by clicking here.

     

    Hope this helps.

    Charles

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    Test Screen Name
    Legend
    May 9, 2022

    Oh, yes, do you have an enteprise account? If so use the Admin Console to raise a support case.

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    Test Screen Name
    Legend
    May 9, 2022

    Adobe don't offer support by email. Did you try the CHAT?

    (WARNING: Adobe WILL NOT contact you, but scammers might!)

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