App request access email not received by main Adobe admin

9 replies
952 views
Translate

Hi

Have set up to test request app feature in CC. The requests appear in the Admin Console but I [the main admin] do not receive notification emails.

We have a spam filter, which lists all blocked emails and none have been received from Adobe. Nothing in Junk either.

Thanks,

Scott.

This topic is closed to new replies. Start a new post to keep the conversation going.

S

sprinklr-integration-userCorrect answer

Inspiring

Many thanks.

I am in contact with teams that can help with this issue; as soon as I get an answer, I will share it with you.

Meanwhile i found this helpful document regarding what to do if you are not receiving email notifications: https://adobe.ly/4d4CiLF, please read and see if everything is in place.

Thanks,

^BS

Bani Verma

Legend

Hi there,

Please disable and re-enable the feature once and see if that helps. Follow the instructions here to do so: https://adobe.ly/3zdPz6z

Hope this helps.

^BS

Translate

S

scottm85923533Author

Participant

Thanks for the response - I have followed the guide. For info, the notification has been set to immediate so I am not mistakenly waiting for an email notification that is set to come later. I have disabled and re-enabled and sent a fresh request but the notification to admin email is still not appearing. As mentioned, spam filters fully checked, no email. I am the admin.
The portal is showing the request but I obviously prefer to receive email notifications to make things easier.

Translate

S

sprinklr-integration-user

Inspiring

Thank you for sharing an update.

Requesting you to give me some time while I research this issue, and I will get back to you with a resolution as soon as possible.

Thank you for your patience.

^BS

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.