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Participant
August 2, 2021
Answered

APPCRASH Creative Cloud on VM

  • August 2, 2021
  • 1 reply
  • 605 views

Hi.

 

I've got a virtual machine where i've had creative cloud and a bunch of Adobe programs installed but it suddently started crashing with the following error (sorry for language):

 

Problemsignatur:
Navn på problemhændelse: APPCRASH
Programnavn: Creative_Cloud_Set-Up.exe
Programversion: 5.3.5.13
Tidsstempel for program: 5f9b8521
Fejlmodulnavn: Creative_Cloud_Set-Up.exe
Fejlmodulversion: 5.3.5.13
Tidsstempel for fejlmodul: 5f9b8521
Undtagelseskode: c000001d
Undtagelsesforskydning: 001adde3
OS-version: 6.3.9600.2.0.0.144.8
Landestandard-id: 1030

 

I tried to uninstall the apps and reinstall them but got the same error. I've looked all over the web and done whatever hit I stumbled upon.

This is kind of critical as we got multiple end users in a business that's using the VM for adobe.

This topic has been closed for replies.
Correct answer Sebastian Lyngsøe

Kindly check if you are seeing the same behavior when using the apps in a physical machine. You can check the technical support boundaries for VM or server based environment: https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html 


Hi again,

 

We're using Microsoft Azure 🙂

The end user only used Creative Cloud to get access to Acrobat DC so we just downloaded it via the online Creative Cloud.

1 reply

kglad
Community Expert
Community Expert
August 2, 2021

do you have an enterprise or team subscription?

Participant
August 4, 2021

It's a team subscription

Community Manager
August 5, 2021

Kindly check if you are seeing the same behavior when using the apps in a physical machine. You can check the technical support boundaries for VM or server based environment: https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html