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J
jrahn88
Inspiring
July 24, 2014
Answered

Application Manager gives back error (EX11)

  • July 24, 2014
  • 1 reply
  • 739 views

InDesign CC is throwing this error when I try installing it though the CC application. Does anyone know of a workaround?

Installation failed

Unable to extract to temp directory. Please contact customer support.(EX11)

    This topic has been closed for replies.
    Correct answer jrahn88

    Figured out the issue. Had to install under a user profile with a smaller user name.

    This default directory below is apparently too long

    C:\Users\*********\AppData\Local\Temp\{C3761143-227D-4009-A8ED-2C486012585F}\

    Fix this adobe! what a goofy error.

    1 reply

    J
    jrahn88Author
    Inspiring
    July 24, 2014

    I have installed other apps just fine, this happens in the CC app after the files are done downloading. Around 40%, it says extracting and then errors. Win 7 32-bit, lots of free space and memory and running as Administrator. I've cleared my temp folder of adobe. Anyone have any ideas? I've read that with older versions you could install the trial, but with CC I don't think that's possible since you have to go though the CC app.

    J
    jrahn88Author
    Inspiring
    July 24, 2014

    Here is an error message i found:

    [ERROR] | {C3761143-227D-4009-A8ED-2C486012585F} |  |  |  |  |  | 4176 | Extracted path exceeds max path limit!

    J
    jrahn88AuthorCorrect answer
    Inspiring
    July 24, 2014

    Figured out the issue. Had to install under a user profile with a smaller user name.

    This default directory below is apparently too long

    C:\Users\*********\AppData\Local\Temp\{C3761143-227D-4009-A8ED-2C486012585F}\

    Fix this adobe! what a goofy error.

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