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A
APVR INACAP
Participant
October 30, 2024
Answered

Apps in Creative Cloud don't open / missing plugins.

  • October 30, 2024
  • 1 reply
  • 397 views

(Sorry, English is not my first language)

Got a new PC, great memory space and 32 RAM, GPU and CPU is updated, 100 Hz, and got nothing else than just Creative Cloud and their apps installed (Illustrator, Photoshop, In Design, After Effects, Media Encoder, Animate)

Only one that's working all good it's Photoshop. Illustrator it's missing some plugins and launches 2 error messages afterwards. Media Encoder and After Effects do not open at all when clicked and supposedly installed. Animate used to not work and appear the send feedback message but I went back to Windows 10 and started working out fine. 

I don't know if it's a corrupted file in my PC, a missing one or it's the PC capabilities...I'm in a dead end. Would appreciate your help.

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi there,

 

Thank you for reaching out. I see that you have an active Enterprise subscription associated with the Adobe ID used here.

To ensure optimal performance, please confirm that all applications are updated to the latest version. If you encounter any issues during the update process, this update guide may assist you.

Since you've mentioned specific issues with Illustrator plugins, I recommend reviewing this Illustrator troubleshooting document for guidance on resolving plugin issues. For Media Encoder and After Effects, please refer to this troubleshooting resource. Additionally, for Animate-related concerns, you may find helpful tips in this Animate troubleshooting guide.

If issues persist, reinstalling the Creative Cloud Desktop app could help resolve underlying conflicts. Additionally, I suggest verifying the status of WMI on your device, as it can impact app functionality. Also, please check with your colleagues to see if they’re experiencing similar issues. This will help determine if the problem is specific to your device or more widespread.

 

Let us know your findings so we can better assist you.

 

Regards,

AN

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 30, 2024

do you have a teams or enterprise subsciption?

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
October 30, 2024

Hi there,

 

Thank you for reaching out. I see that you have an active Enterprise subscription associated with the Adobe ID used here.

To ensure optimal performance, please confirm that all applications are updated to the latest version. If you encounter any issues during the update process, this update guide may assist you.

Since you've mentioned specific issues with Illustrator plugins, I recommend reviewing this Illustrator troubleshooting document for guidance on resolving plugin issues. For Media Encoder and After Effects, please refer to this troubleshooting resource. Additionally, for Animate-related concerns, you may find helpful tips in this Animate troubleshooting guide.

If issues persist, reinstalling the Creative Cloud Desktop app could help resolve underlying conflicts. Additionally, I suggest verifying the status of WMI on your device, as it can impact app functionality. Also, please check with your colleagues to see if they’re experiencing similar issues. This will help determine if the problem is specific to your device or more widespread.

 

Let us know your findings so we can better assist you.

 

Regards,

AN

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