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Joe_wpi
Joe_wpi
Inspiring
September 10, 2025
Answered

"Are you sharing your Adobe account?" Pop-up every time I login now. (CCT membership)

  • September 10, 2025
  • 1 reply
  • 322 views



Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:
"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan."

NO ONE ELSE IS USING MY ACCOUNT BUT ME!

Everytime, there is a learn more, and i always hit the not helpful button with this message:
"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT."

Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

    Correct answer Anshul_Nautiyal

    Hi @Joe_wpi,

    Thanks for reaching out. Based on your query, it looks like you’re repeatedly seeing the “Are you sharing your Adobe account?” pop-up when logging in. This can happen if you frequently switch between multiple devices (home, office, laptop, etc.) or sign in/out often, as Adobe’s system may mistakenly interpret that as account sharing.

    As @kglad suggested, please try signing out from all devices by following the steps in this guide: https://adobe.ly/45Y4SxT

    If the issue continues, we recommend changing your password and then signing back in with the new credentials.

    Please give these steps a try and let us know if the pop-up still appears.

    Regards,


    ^AN

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 10, 2025

    go to account, https://account.adobe.com > ~plans & pay > ~activated devices 

     

    sign out from all

    enable 2fa

    sign into your computers

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    September 10, 2025

    Hi @Joe_wpi,

    Thanks for reaching out. Based on your query, it looks like you’re repeatedly seeing the “Are you sharing your Adobe account?” pop-up when logging in. This can happen if you frequently switch between multiple devices (home, office, laptop, etc.) or sign in/out often, as Adobe’s system may mistakenly interpret that as account sharing.

    As @kglad suggested, please try signing out from all devices by following the steps in this guide: https://adobe.ly/45Y4SxT

    If the issue continues, we recommend changing your password and then signing back in with the new credentials.

    Please give these steps a try and let us know if the pop-up still appears.

    Regards,


    ^AN

    G
    GGRG_42
    Known Participant
    September 29, 2025

    The link to the guide is broken. 

     

    I am getting this message now constantly. Is this some new AI guided crack-down? Turn that off and let us get our work done! I've had the same installations on the same 2 machines (home and office) for at least the last 5 years and the AI can't even figure that out? So much for "intellegence"... 

     

    I love how Adobe breaks stuff and then it is up to the user to jump through all the hoops...

     

    "Oh, I see in your account you've been a paying Adobe user since 2012 - YOU ARE OBVIOUSLY STEALING, THIEF!"  ... Thanks, Adobe.  

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