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Joe_wpi
Joe_wpi
Inspiring
September 10, 2025
Answered

"Are you sharing your Adobe account?" Pop-up every time I login now. (CCT membership)

  • September 10, 2025
  • 4 replies
  • 696 views



Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:
"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan."

NO ONE ELSE IS USING MY ACCOUNT BUT ME!

Everytime, there is a learn more, and i always hit the not helpful button with this message:
"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT."

Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

    Correct answer Anshul_Nautiyal

    Hi @Joe_wpi,

    Thanks for reaching out. Based on your query, it looks like you’re repeatedly seeing the “Are you sharing your Adobe account?” pop-up when logging in. This can happen if you frequently switch between multiple devices (home, office, laptop, etc.) or sign in/out often, as Adobe’s system may mistakenly interpret that as account sharing.

    As @kglad suggested, please try signing out from all devices by following the steps in this guide: https://adobe.ly/45Y4SxT

    If the issue continues, we recommend changing your password and then signing back in with the new credentials.

    Please give these steps a try and let us know if the pop-up still appears.

    Regards,


    ^AN

    4 replies

    T
    tamas.nagykalnai
    Participating Frequently
    April 29, 2026

    Same issue here, very frustrating. 

    Of course, I frequently switch between my Windows-based workstation and my Macbook to use the apps with the same account, but I do this because Windows-based Photoshop has practically refused to work with all AI-based tools (remove, generative fill) for two months. We pay a ton of money annually at our company, but we constantly run into problems and bugs that need to be fixed.

    Hot Tubs Oxfordshire
    Hot Tubs Oxfordshire
    Participating Frequently
    April 18, 2026

    I am also getting these out of nowhere. And no, I am not sharing my account, simply using it on two different Macs which I swap between (so they are both signed in at the same time). Occasionally I may even use them simultaneously (e.g. one running Premiere while the other runs Photoshop to create assets to use in the former).

    I have read the suggested fixes and call BS. Why should changing my password make a difference if I’m the only person signed in? I’d see the point if I looked at connected devices and saw something I didn’t recognise, but it’s only ever me listed.

    And no thanks to 2FA. I’ve been using multiple software platforms for over three decades and know from bitter experience that while it is theoretically more secure, it is also a massive pain in the arse when it’s unnecessary, and it’s unnecessary here (see above regarding who else has access to the account).

    Unfortunately, I am locked into the Adobe ecosystem so don’t have the luxury of walking away, so if Adobe could fix this nonsense, as Bill Lumbergh puts it... that’d be great.

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    April 20, 2026

    Hi ​@Hot Tubs Oxfordshire 

    Thank you for sharing your experience. I understand how frustrating this situation can be, especially when you are using your account only across your own devices.

    The pop-up is triggered by Adobe’s security systems when sign-ins are detected across multiple devices or sessions that may resemble account sharing. This can sometimes occur even in legitimate scenarios, such as switching between systems or using them simultaneously.

    I also understand your concern regarding the suggested steps. Actions like signing out of all devices or changing your password help reset active sessions and clear any flags that may have been triggered on the account. This is not an indication of unauthorized access, but rather a way to refresh the session state.

    Additionally, as per Adobe’s policy, you can be signed in on up to two computers at the same time; however, Adobe applications are intended to be actively used on only one computer at a time. You can refer to this document for more details:
    https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

    I will also share your feedback with the relevant team, as this behavior can impact genuine users who work across multiple systems.

    Thank you again for bringing this to our attention. We appreciate your patience.

    Regards,
    ^AN
     

    Gjkads
    Gjkads
    Participant
    February 28, 2026

    I have successfully solved this issue.

    I canceled subscription and moved to Corel. No more account management problems. No more inept staff responses. No more bloated .ai saves that silently include entire .pdf file copies and embed every linked image just to “pretend” to be natively compatible with the rest of the suite.

    Adobe refused to refund the last month, so I still have legacy adobe subscription. Once this runs out, I will never think of this BS again.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 10, 2025

    go to account, https://account.adobe.com > ~plans & pay > ~activated devices 

     

    sign out from all

    enable 2fa

    sign into your computers

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    September 10, 2025

    Hi @Joe_wpi,

    Thanks for reaching out. Based on your query, it looks like you’re repeatedly seeing the “Are you sharing your Adobe account?” pop-up when logging in. This can happen if you frequently switch between multiple devices (home, office, laptop, etc.) or sign in/out often, as Adobe’s system may mistakenly interpret that as account sharing.

    As @kglad suggested, please try signing out from all devices by following the steps in this guide: https://adobe.ly/45Y4SxT

    If the issue continues, we recommend changing your password and then signing back in with the new credentials.

    Please give these steps a try and let us know if the pop-up still appears.

    Regards,


    ^AN

    G
    GGRG_42
    Known Participant
    September 29, 2025

    The link to the guide is broken. 

     

    I am getting this message now constantly. Is this some new AI guided crack-down? Turn that off and let us get our work done! I've had the same installations on the same 2 machines (home and office) for at least the last 5 years and the AI can't even figure that out? So much for "intellegence"... 

     

    I love how Adobe breaks stuff and then it is up to the user to jump through all the hoops...

     

    "Oh, I see in your account you've been a paying Adobe user since 2012 - YOU ARE OBVIOUSLY STEALING, THIEF!"  ... Thanks, Adobe.  

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