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Participant
June 16, 2023
Answered

As an Adobe Admin, If I remove a user, how long is their adobe cloud information retained?

  • June 16, 2023
  • 2 replies
  • 775 views

I'd like to delete some users from our Org, but I don't want to delete their cloud data.
It looks like data is retained for at least two weeks, but I was wondering if there's an official retention period.

This topic has been closed for replies.
Correct answer SuJoshi

@AU-David 

It seems your org is migrated to ESM, so you can claim the data from the admin console while removing the users. However, per my knowledge and the new policy, the data will be available in the console for 30 days. 

Please check this help document for more details: https://helpx.adobe.com/in/enterprise/using/asset-reclamation.html.

2 replies

SuJoshiCommunity ManagerCorrect answer
Community Manager
June 16, 2023

@AU-David 

It seems your org is migrated to ESM, so you can claim the data from the admin console while removing the users. However, per my knowledge and the new policy, the data will be available in the console for 30 days. 

Please check this help document for more details: https://helpx.adobe.com/in/enterprise/using/asset-reclamation.html.

kglad
Community Expert
Community Expert
June 16, 2023

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